AmountSync Data Retention Policy
Last updated October 15, 2026
AmountSync keeps a customer's data only while its account is open and deletes it within 60 days after the account closes. This policy is issued by Creative Design Software, LLC (“CDS, LLC”), a Delaware limited liability company that owns and operates AmountSync (“we”). It applies from the date shown above. A shorter summary is in our Data Retention Statement.
1. Scope
This policy covers all data held in or for the AmountSync service — the web application, browser extension, API and integrations — including logs, backups and copies held by our service providers on our behalf.
- Customer Data means the products a customer tracks, the retailer pages and stores it chooses, and the prices collected for them.
- Service Data is what we hold to run the Service: user accounts, sign-in and security records, integration credentials, logs and messages.
- Where a law or a signed agreement with a customer requires a different period, that requirement governs.
2. Retention schedule
Each kind of data is kept for the period below and then deleted.
| Data | Kept for | How it is removed |
|---|---|---|
| Products tracked, retailer product pages and chosen stores | The life of the account | Deleted with the account (section 3) |
| Collected prices and their history | The life of the account | Deleted with the account |
| Analysis results (forecasts, pricing patterns) | Replaced every day; the latest set for the life of the account | Older sets deleted on each daily run; the rest with the account |
| Account information: name, email, photo, password hash | The life of the account | Deleted with the account |
| Passkeys | Until the user removes them, or the account closes | Deleted |
| API token fingerprints | Until the account closes (revoked tokens stop working at once) | Deleted with the account |
| Salesforce connection | Until the user disconnects it; the connection record for the life of the account | Encrypted token erased on disconnect; record deleted with the account |
| Invitation links | Until used or expired; the record for up to 90 days | Deleted by a scheduled job |
| Web server request logs (include IP addresses) | 10 days | Rotated out automatically |
| Application logs | 7 days | Rotated out automatically |
| Collection and data-health job logs | 90 days | Rotated out automatically |
| Service emails held by our email provider | Up to 45 days | Expired by the provider |
| Requests sent through the website form, and our replies | Up to 2 years after the last message | Deleted from our mailbox |
| Spam-protection records for the website form (IP address, time) | Up to 24 hours, in memory only | Discarded automatically |
| Database backups held by our database provider | 7 days | Expired by the provider |
| One-off exports made for maintenance (for example before correcting data) | Up to 90 days | Deleted by us |
| Browser extension data on the user's computer | Until sign-out or removal; unsent readings up to 7 days | Removed with the extension; unsent readings expire |
3. When an account closes
- Access ends at once when an account is closed or a user is removed.
- Within 60 days we delete the account's Customer Data and Service Data from our database.
- Copies in logs and provider backups expire on the schedule above, so no copy remains more than 60 days after the deletion, apart from records we must keep by law.
- On request before closure, we will export the customer's products, pages and price history as CSV.
4. Individual deletion requests
A user can ask us to delete their account or personal information at any time; see Account Deletion. We confirm completion within 30 days.
5. Legal holds
If we are required to preserve information for a legal claim, investigation or by law, we suspend deletion of that information only, only for as long as required, and then delete it under this policy.
6. Review and changes
We review this policy at least once a year and when we add a new kind of data or provider. Changes are posted here with a new date; significant changes are announced to account holders by email first.
7. Contact
Creative Design Software, LLC, 9169 W State St #1372, Boise, ID 83714 · (858) 777-3014 · [email protected]